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Help & Support

Before running a course, please take the following steps to ensure your PC* meets the minimum pre-requisites.

1. Course Technical Requirements

Computer 1.5Ghz Intel or AMD PC or equivalent
Operating System Windows 8.1 & Windows 10
Internet Browser MS Internet Explorer 11 (MS Edge recommended); Mozilla FireFox; Google Chrome (recommended)
Monitor Minimum resolution of 1280 x 1024 is required
Soundcard Soundcard, speakers or headphones are recommended
Connection Speed 5Mbps or greater

2. Browser settings.

In order to make sure you have the correct browser settings to enable learning over the Internet please use this compatibility check.

The compatibility check tests that JavaScript, Cookies and pop-up windows are enabled for servers.

*Most courses are designed for access via a PC and cannot be guaranteed to function properly on a Mac, phone or tablet device. Please access your course on a PC.

If your PC does not meet all the pre-requisites you may still be able to launch a course. However you may notice that audio doesn't play correctly, your progress is not recorded or that pages take a long time to display etc. Please contact the administrator with any specific queries.